Returns and exchanges / Right of withdrawal
a. When purchasing products, the EU-Consumer has the option to withdraw from the contract without specifying any reasons for a period of 14 days (reflexion period). This period starts on the day the product is received by or on behalf of the EU-Consumer. After expiry of the reflexion period the purchase agreement will come into force.
b. During this period, the EU – Consumer shall handle the product and the packaging with care. The EU – Consumer shall only unpack or use the product to the extent necessary to judge whether he or she wishes to keep the product. If wishing to exercise the right of withdrawal, the Consumer shall return the product with all delivered accessories in an unused, complete and, as far as reasonably possible, in the original condition and packaging and with the label on to Loes Vrij fashion design in conformity with the instruction given by Loes Vrij fashion design.
c. All other Consumers may exchange items for a different item, however all exchanges are based on stock availability. Shipping is also free on the replacement item (note: not on the originale item of purchase!), but if you are based outside the EU you will need to pay taxes and duties on this.